When Reggie Searles stepped into his role as the Records Management Specialist at the City of Allen two years ago, he was faced with a substantial challenge. The city had been using a disjointed system called RCAMS, which was proving to be a major hurdle in effective records management. This system was not centralized and consisted of three different types of software, making it a burdensome process to input and locate records. 

The problem escalated when RCAMS started shutting down every other day for three weeks straight. Despite their best efforts, the company couldn't fix the bug that plagued the software, significantly impacting Reggie's work and the departments relying on it, including Parks and Recreation and Community Services. Reggie's extensive experience of eight years in Records Management was put to a real test.