As a transportation executive, you face unprecedented challenges in managing ADA paratransit services. With trip costs nearly doubling over the last decade and agencies subsidizing over 92% of every boarding, the pressure to control costs and improve efficiency has never been greater. This comprehensive white paper — the final installment in the “Controlling the Cost Curve” series — provides a strategic framework for operational excellence through procurement best practices and technology modernization.
Inside, you’ll discover actionable insights on how to:
Procure for Performance: Learn how agencies like SEPTA and KCATA prioritize proven outcomes over price alone by leveraging best value procurement and selecting the right procurement vehicles to meet unique operational needs.
Evaluate Key Performance Requirements: Understand the must-have features of platforms that reduce call center dependency, improve compliance reporting, support real-time operational optimization, and avoid vendor lock-in.
Quantify the True Costs of Delay: Use the Capacity Recovery Model to calculate the financial impact of legacy systems, including wasted driver hours, fuel, maintenance, and administrative overhead.
Make the Case for Timely Modernization: See how delaying technology upgrades results in lost capacity and mounting costs—turning operational drift into recoverable efficiency is critical to meeting growing demand sustainably.
The time for action is now. Modernizing paratransit is achievable within a single fiscal cycle and sets the stage for sustainable, equitable service delivery.
Download the guide today to equip your leadership team with the data-driven roadmap needed to transform ADA paratransit and secure your agency’s operational future.
Complete the form to access your free copy of “Controlling the Cost Curve — De-Risking the Future of ADA Paratransit” and start steering outcomes with confidence.
