Serving 2 million ADA-paratransit trips annually, Houston METRO’s METROLift program faced several challenges operating on a legacy platform: overwhelming call volumes, redundant manual processes, and fragmented service options. Leveraging a long-standing, strategic partnership with RideCo, Houston METRO successfully transitioned the 550+ vehicle program to RideCo’s modern, cloud-based platform in just six months.

Operating on RideCo’s platform, Houston METRO was able to consolidate the METROLift paratransit, curb2curb microtransit, and Community Connector rideshare programs under the METRO On Demand app, further streamlining operations and the rider experience through enabling independent trip planning, scheduling, and management across all programs.

In this case study, discover how modernization and consolidation:

• Reduced dispatching and reservations call volumes by 26% and 19%, respectively

• Delivered an average 91% drop-off on-time performance and an average 4.7/5 ride rating

• Resulted in $1.1+ million in annualized cost savings by commingling paratransit and on-demand programs

Complete the form to see the transformative results behind Houston METRO’s modernization and how together, the agency and RideCo delivered operational excellence and an improved rider experience.