For IndyGo Access riders, on time is everything. SilverRide scaled IndyGo's paratransit service more than threefold, and reliability went up, not down.
IndyGo Access is Indianapolis's reservation-based, shared-ride paratransit service, operated by MV Transportation. For older adults and people with disabilities who depend on it, a ride is rarely just a ride. It is dialysis and medical care, a shift at work, time with family, and the everyday errands that make a life feel full. Reliability and safety are everything.
In 2025, MV Transportation contracted SilverRide to grow capacity while holding the highest standard of safe, on-time service. SilverRide launched in March 2025 with a network of experienced, credentialed drivers and scaled the service more than threefold over the following year. On-time performance held in the mid-90s even as volume more than tripled.
This case study shows the pattern that matters to any transit agency: reliability did not degrade under growth. It improved.
Inside this case study, you'll discover:
How SilverRide scaled IndyGo Access more than threefold while raising on-time performance
Why on-time performance rose past 98%
How a network of experienced, credentialed drivers upheld the highest safety standards as volume tripled
What MV Transportation's General Manager says about scaling without compromising quality or safety
Why reliable assisted transportation is what lets older adults and people with disabilities stay independent and connected
Complete the form to download this complimentary case study today.
