Great software deserves a great operator. Milpitas SMART had the technology. What it needed was a partner who could match it.

Powered by RideCo, Milpitas SMART was already a top-rated microtransit service. But inconsistent operator performance was undermining an otherwise exceptional rider experience. When RideCo needed a partner that could deliver the same level of quality on the ground, they turned to SilverRide.

The results were immediate. After taking over the full fleet of seven vehicles in September 2024, SilverRide achieved 100% schedule adherence, a 98% quality rating, 38% ridership growth, and a 17% improvement in efficiency. Then, when a regional transit operator strike in March 2025 threatened to strand hundreds of fixed-route riders, SilverRide and RideCo had a solution within 24 hours. By launching Sunday service and adding four weekday drivers, they drove a 50% increase in ridership without compromising quality standards.

This case study shows what becomes possible when technology and operations are aligned around one goal: an exceptional rider experience, every trip.

Inside this case study, you'll discover:

• How SilverRide achieved 100% schedule adherence and a 98% quality rating within months of launch

• The scalability model that delivered a solution within 24 hours and a 50% increase in ridership during a transit crisis

• Why ridership grew 38% after SilverRide took over operations

• What RideCo's Senior Project Manager calls the traits that set SilverRide apart: efficiency, quality, and reliability

• How microtransit partnerships can deliver both rider satisfaction and operational efficiency at scale

Complete the form to download this complimentary case study today.