AI is becoming more common in healthcare communication, but patients continue to value a real human connection when they reach out to a dental or medical practice.

In partnership with OnePoll, we surveyed 6,000 consumers across the U.S., Canada, and the U.K. to better understand patient expectations around AI, and what truly influences trust, confidence, and satisfaction when contacting a healthcare provider.

The findings make one thing clear: while AI can support efficiency, patients still want people—especially when discussing their health.

Key insights from the report include:

• 89% of patients prefer speaking to a real person when contacting a healthcare practice

• 83% have actively asked to bypass AI to speak with a human instead

• 47% do not trust AI to relay accurate information

• 70% believe human agents show more empathy and care than automated systems

For dental professionals, these insights highlight the critical role of empathy, reassurance, and clear communication—particularly during first contact with patients.

Download the free report to explore what patients really expect from healthcare communication, where AI can help, and why keeping human connection at the center still matters.

Complete the form to download the report and access the full findings.