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Guide
Tuesday, November 10, 2026
FMSI
The 2027 Branch Staffing Playbook
Across 111 FMSI client institutions, 94% of lobby visits are walk-ins and demand peaks in March, July and August. The 2027 Branch Staffing Playbook shows you how to staff for that, with a two-page worksheet to build your plan before budget season.
Research / Report
Monday, October 12, 2026
FMSI
The Branch Performance Brief
A consolidated summary of FMSI's industry research, branch economics analysis, and a five-year deployment case study.
Case Study
Monday, August 17, 2026
FMSI
How Triangle Credit Union Built A Predictable Branch Experience
Five years of data, one clear result: Triangle Credit Union turned unpredictable lobby traffic into a scheduled, staffable operation, growing appointments 334% and shifting 86% of lobby visits from walk-in to planned. See how they did it.
Guide
Monday, June 8, 2026
FMSI