We are hearing about how easy the app is to use, how great the customer service is, how proactive Helpr staff are to reach out on unclaimed bookings, how great the group online sessions are…We’ve heard positive comparisons to some of your competitors in the backup care space, offered through a spouse’s employer, as far as the ease of paperwork and paying providers. We are very pleased with the experience that our employees are having in general.

The process for finding care was amazing. I was truly impressed with the benefits that were provided and I felt at ease knowing that each candidate was properly vetted. My care team member was extremely helpful from start to finish and we truly couldn't have found such an amazing nanny without her.

Any chance I get, I encourage other Snap employees to take advantage of Helpr as an amazing benefit. I remind my co-managers across the country on our leadership meetings to encourage our Parent team members to use Helpr as a support, especially during this uncertain time. Personally, as a newer single parent, Helpr is seeing me through this incredibly tough family transition, amidst a pandemic.

Helpr really helped my family during a stressful time when my aunt needed unexpected care. I was worried about balancing work responsibilities while making sure she was looked after properly. Through Helpr, we were able to quickly arrange reliable care, which gave me peace of mind and allowed me to stay focused and present at work. Knowing my aunt was in good hands made a huge difference for both me and my family during a difficult situation.

The app is very easy to use, and I was able to upload my own provider easily. In a time where many other parts of the process felt out of control, this has been a great peace of mind.

"Great experience for employer and employees!" Our employees love the high-quality providers within the Helpr network and the ease of finding, adding care providers and booking care using their backup care hours. They are consistent with their SLA and communicate quickly if there are any issues. Helpr assists are employees in finding reliable, quality back up care if they lose access to their primary care provider. Additionally, we use their core care services to help employees find long, short, and temporary care for their children, adults, elders, and even themselves.