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Monday, July 22, 2024 Enghouse Transportation + Public Safety

Improving Customer Experience in the Transportation Industry

In today's fast-paced world, transportation companies face numerous challenges in managing customer interactions across various channels such as voice calls, emails, SMS, social media, and webchat. Effectively handling these interactions and converting them into actionable insights is essential for improving customer satisfaction and operational efficiency.

Guide

Monday, July 22, 2024 Enghouse Transportation

Reliable CCaaS Architecture for Transportation Industries

As customer expectations evolve, transportation companies must adapt to deliver consistent, high-quality service across multiple channels. According to Salesforce, 76% of customers expect consistent interactions across various departments.

Case Study

Tuesday, July 16, 2024 The Routing Company

How FAST Used Commingling to Transform Fairfield, California

By using commingled paratransit service, FAST more than doubled on-demand ridership in the first month.

Guide

Wednesday, June 12, 2024 Granicus

How to Promote and Build a Culture of Rider Safety

Discover how an "ecosystem" approach can enhance public safety by fostering collaboration and leveraging modern technology. Read our guide to learn actionable strategies for creating safer rider communities.

White Paper

Monday, June 10, 2024 ChargeSim BV

Efficiently Size Chargers and Electrical Connections for e-Bus Depots

Gain valuable insight and practical guidance on infrastructure sizing, ensuring a smooth and efficient transition to electric bus operations.

Case Study

Monday, June 3, 2024 The Routing Company

How Two Transits Became One in Ohio

Chillicothe Transit System (CTS) needed to revamp its 40-year old system while delivering integrated on-demand and fixed route service. The agency partnered with The Routing Company to make it happen – and in doing so, drove double digit increases in fleet utilization.

Case Study

Friday, May 31, 2024 Granicus

How AC Transit Reaches Underserved Communities

Learn how AC Transit is leading the way for inclusive public meetings, making a difference in community engagement through accessible, impactful dialogue. View their empowering success story today!

Case Study

Thursday, May 30, 2024 RideCo

Setting a New Industry Standard: Behind the Successful Implementation of SEPTA Access

Discover how seamless the transition from legacy software to next-generation technology can be with Southeastern Pennsylvania Transportation Authority and RideCo’s implementation of the largest on-demand transit system running on a cloud-based platform within the United States.

eBook

Tuesday, May 28, 2024 Enghouse Transportation

How to Significantly Enhance Customer Service While Growing Passenger Numbers

Transportation agencies need to be able to meet the growing expectations of customers when it comes to customer service.

Case Study

Monday, May 20, 2024 Via

Data From the Field: A Tale of Microtransit in 3 Cities

Review data from three cities across the US that launched on-demand transit to meet their residents’ unique mobility needs.

Case Study

Thursday, May 9, 2024 Granicus

Leamington Increases Ridership by 275%

Leamington used their engagement portal, Let’s Talk Leamington, to modernize their transit system, increase ridership by 275%, expand transit services, and create a transit schedule based on rider needs! Read how they did it here here.

White Paper