Results > Other Professional Services: (35)
Advanced Search Filters
Clear Filters
Monday, July 22, 2024
Enghouse Transportation + Public Safety
Improving Customer Experience in the Transportation Industry
In today's fast-paced world, transportation companies face numerous challenges in managing customer interactions across various channels such as voice calls, emails, SMS, social media, and webchat. Effectively handling these interactions and converting them into actionable insights is essential for improving customer satisfaction and operational efficiency.
Monday, July 22, 2024
Enghouse Transportation
Reliable CCaaS Architecture for Transportation Industries
As customer expectations evolve, transportation companies must adapt to deliver consistent, high-quality service across multiple channels. According to Salesforce, 76% of customers expect consistent interactions across various departments.
Tuesday, July 16, 2024
The Routing Company
How FAST Used Commingling to Transform Fairfield, California
By using commingled paratransit service, FAST more than doubled on-demand ridership in the first month.
Wednesday, June 12, 2024
Granicus
How to Promote and Build a Culture of Rider Safety
Discover how an "ecosystem" approach can enhance public safety by fostering collaboration and leveraging modern technology. Read our guide to learn actionable strategies for creating safer rider communities.
Monday, June 3, 2024
The Routing Company
How Two Transits Became One in Ohio
Chillicothe Transit System (CTS) needed to revamp its 40-year old system while delivering integrated on-demand and fixed route service. The agency partnered with The Routing Company to make it happen – and in doing so, drove double digit increases in fleet utilization.
Friday, May 31, 2024
Granicus
How AC Transit Reaches Underserved Communities
Learn how AC Transit is leading the way for inclusive public meetings, making a difference in community engagement through accessible, impactful dialogue. View their empowering success story today!
Tuesday, May 28, 2024
Enghouse Transportation
How to Significantly Enhance Customer Service While Growing Passenger Numbers
Transportation agencies need to be able to meet the growing expectations of customers when it comes to customer service.
Monday, May 20, 2024
Via
Data From the Field: A Tale of Microtransit in 3 Cities
Review data from three cities across the US that launched on-demand transit to meet their residents’ unique mobility needs.
Thursday, May 9, 2024
Granicus
Leamington Increases Ridership by 275%
Leamington used their engagement portal, Let’s Talk Leamington, to modernize their transit system, increase ridership by 275%, expand transit services, and create a transit schedule based on rider needs! Read how they did it here here.
Tuesday, April 9, 2024
Granicus
Digital Communications Benchmark Report
In this benchmark report, we break down the latest communication engagements in the transportation and transit market. View the full report to see if your organization is over or under performing industry benchmarks.
Tuesday, March 19, 2024
United Safety
Enhancing Public Transit Safety in 2024 and Beyond
Clean air is equity for employees and commuters. This article aims to shed light on the significance of providing interior air treatment for public transit.
Tuesday, February 13, 2024
RideCo
Tulsa Transit Reduces Operating Costs Using Modern Paratransit Software
Since relaunching the Lift program with RideCo, Tulsa Transit has seen a significant improvement in service performance, surpassing their initial objectives within less than six months. The agency has also achieved a significant 14% reduction in costPowered by Lead Marvels, Inc 2024